Discount Water HeatersCall 772-202-6671

DWH Operating System End-User License Agreement

Last updated: October 30, 2026

These app usage terms are between Discount Water Heaters LLC (“DWH”) and users of DWH Operating System and the DWH Booking & Field Portal. They govern application access and use. Installation contracts, accepted quotes, manufacturer warranties, maintenance enrollment, labor protection and financing have their own applicable written terms.

SMS Terms of Service

Program: Discount Water Heaters LLC customer-care messaging. These terms apply to DWH texts using 772-202-6671 and 772-202-6760. Messages may include replies to service questions, requested estimate follow-ups, appointment confirmations and reminders, scheduling changes, and technician arrival updates. This program does not enroll you in promotional campaigns.

By opting into DWH service texts through an explicit verbal agreement or another supported consent method, you agree to receive the service-related messages described above, including automated notifications when enabled. If you text DWH first, you agree to customer-care replies about your inquiry; this alone does not enroll you in unrelated or ongoing automated notifications. We record permission for additional service texts separately. Consent is optional and is not a condition of purchase or booking. A general appointment-contact preference, including a preselected checkbox, is not automated SMS consent.

Messaging availability depends on carrier registration, number activation, and DWH configuration. Delivery is not guaranteed, and carriers are not liable for delayed or undelivered messages. Do not use text messaging for emergencies. Call the office for urgent scheduling help; contact emergency services for immediate danger. Do not text payment-card details or other unrelated sensitive information. These SMS terms do not change an accepted service agreement or cancel an appointment.

Who may use the app

DWH grants authorized staff and contractors a limited, nonexclusive, nontransferable right to use the app for assigned DWH work while their access remains authorized. Customers may use the customer-facing features DWH makes available for their own service requests and quotes. Access to a customer-facing page does not grant access to internal customer records. DWH may change or end user access when responsibilities change, authorization ends, or misuse occurs.

Accounts and appropriate use

Protect your sign-in credentials, use your own authorized account and promptly report suspected unauthorized access. Use customer information only for the work you are authorized to perform. Do not bypass permissions, access another person’s records without authorization, interfere with the service, upload malicious material, or upload information you lack permission to provide. Do not place card numbers, security codes, bank passwords or unrelated identification in the app.

Business records, quotes and scheduling

Users must check customer identity, service addresses, equipment details, pricing, appointment times and approval records. Drafts and selections are subject to staff review. A saved draft is not automatically sent or accepted. Work, charges, warranty commitments and plan enrollment must follow the applicable approved quote or agreement and DWH’s authorization process. Scheduling availability and permitted actions depend on current configuration and the user’s role. Report errors to the office before relying on an incorrect record.

Inspections, photos and AI assistance

Provide only relevant, authorized photos, documents and communications. Obtain any required permissions for recordings and related processing. AI photo extraction, transcripts, summaries and suggested next steps can contain mistakes. A qualified person must verify equipment information, safety findings and scope. AI output does not determine code compliance, establish a safe installation, record customer consent or replace an inspection. A courtesy inspection is not automatically a paid maintenance-plan enrollment.

QuickBooks and other connected services

A QuickBooks company administrator must authorize the company connection. Sandbox credentials and test records are separate from the live company. Connecting a live company for verification does not itself enable invoice creation, card processing or recurring billing. Users may perform only the accounting actions their role and the available workflow permit, and must verify the selected company, income mapping, cutover date, invoice and prior payments before posting or collecting funds. Do not enter the same transaction through ServiceTitan and DWH as separate sales.

Third-party services, including Intuit, RingCentral, Google, OpenAI and Synchrony, have their own terms and availability. Financing applications are handled by the lender; DWH’s app does not guarantee approval. Provider fees or hardware purchases require the applicable provider arrangements.

Privacy and user content

The DWH app privacy policy explains information handling. You retain any rights you hold in information you provide and authorize DWH and its service providers to process that information as needed for the permitted app functions. Do not submit information you are not entitled to share.

Availability and support

Features may be changed, temporarily unavailable or disabled while setup or maintenance is in progress. Keep appropriate business records and report discrepancies. For urgent service or safety concerns, contact DWH directly rather than relying on an unconfirmed online request.

Disconnection and ending access

Authorized administrators may revoke the live QuickBooks connection or sandbox connection through the corresponding controls in DWH’s QuickBooks setup page, or manage authorization in QuickBooks Connected Apps. Ending app access or disconnecting an integration does not cancel an accepted service agreement, erase records subject to retention, or reverse an invoice or payment. Contact the office to address the underlying business record.

Changes and contact

DWH may update these app terms as the service changes. The revision date is shown above. Questions about access, records or these terms can be directed to the DWH office.

Discount Water Heaters LLC
2713 Peters Road, Fort Pierce, FL 34945
Call 772-202-6671 and ask the DWH office about app access, privacy, corrections or removal requests.